Create and Coordinate Operational Plans

To understand where we have been, how we got here and take the appropriate actions to move forward as a team with a common goal with conscious planning, innovative thinking and effect communication skills.

Time spent is dedicated to supervisors and managers, giving them an opportunity to review and better understand business needs and expectations as well as their team capabilities and development. This workshop will provide collaborative engagement to implement actions that optimize KPI’s and motivate teams towards productivity performance.

Critical Thinking and Task Management

Time will be dedicated to understanding the characteristics of critical thinking and the various scenarios it is required to be applied in the workplace. Participants will learn to identify these as development opportunities and find solutions to overcome any limitations. They will be able to recognize barriers and apply strategies to improve outcomes.

Client Centric Coaching

Using organisational operational procedures, evaluations and feedback form customer and teams, we design a tailor-made solution to help brands enhance their business performance by improving, meeting, and exceeding the level of service your clients need and expect.

It’s the process of replacing negative feedback or limitations with future-oriented solutions.

We deliver half day workshops or in-store coaching to help teams develop good habits and improve service delivery to real business cases, focusing on future instead of past and aligning behaviours and actions with company values and framework.

By analysing current and existing resources/data, key elements can be shaped and implemented to bring about a memorable service experience to the clients.

Client Development Management

Strengthen participants’ capability of service excellence delivery, apply their skills and knowledge in their respective environment and customizing solutions specifics to their location needs and situations. Participant will focus on the engagement required to recruit new potential clients and captivate the imagination of existing clients by recognizing and acting on networking opportunities.

Embody the Brand

More than ever, experiences should be considered as an ecosystem for an organisation to work within, when delivered consistently well, it provides the key to unlock untapped business potential. These areas could be communicated verbally or visually via multiple channels weather electronically or through building brand ambassadors internally and externally.

We will provide pragmatic, actionable insights and support to company objectives. We work with your sales and business strategies, processes, values and insights to flow into meaningful, multi-channel experiences that delight your clients.

Demonstrate Leadership in the Workplace

To identify and practice the qualities of good leadership for participant to inspire and adapt their personal styles, offering effective engagement with their team towards service and performance excellence. This vital management skill will give leaders clarity of purpose and motivation in an evolving environment to achievement of goals. Time will be dedicated to participants to identify various styles and apply strategies to effectively lead teams and workplace relationships.

Success Insight Mentoring or Team Workshops

The program endeavours to build on the skills of Managers and Leaders, current or emerging, providing them with insight and awareness of self and others.

The desired outcome of this personalised 1-2-1 coaching format is to allow individuals to reflect and harness their abilities, with a focus to drive and achieve personal and professional goals.

Depending on program selection, collaboration with take 3-9 months between mentor and mentee. Couching reports could include single science or integrate multiple sciences:

DISC: Disc assessment is a tool designed to measure personality traits and help understand behaviours in the workplace. It allows participants the ability to interact effectively with people with an accurate perception of oneself. It measures four dimensions of normal behaviour:

• How we respond to problems and challenges

• How we influence others to our point of view

• How we respond to the pace of the environment

• How we respond to rules and procedures set by others

MOTIVATORS: This behavioural assessment provides knowledge of an individual’s motivators to help tell us WHY we do things. With collaboration with participants, a review of their individual experience, references, and coaching will help acknowledge WHAT they can do to add value to their life and work. Participants will be measured on the six basic interests or motivators:

• Theoretical

• Utilitarian

• Aesthetic

• Social

• Individualistic

• Traditional

EMOTIONAL INTELLIGENCE: The EI assessment looks at participants ability to sense, understand and effectively apply the power and acumen of emotions to facilitate higher levels of collaborations and productivity. Time will be spent on providing insight into two broad areas of Intrapersonal and Interpersonal emotional intelligence to understand our own emotional triggers and how it may affect others. With application and coaching, we can impact the way we respond to emotionally charged situations and increase our performance and decision making. We will measure five dimensions:

Intrapersonal EI: What goes on inside of us as we experience day-to-day events.

• Self-Awareness: recognise and understand our moods and emotions and how this affects others.

• Self-Regulation: redirect disruptive impulses or moods and think before acting.

• Motivation: your reason for working that goes beyond money or status, it is the energy source to pursue your goals.

Interpersonal EI: What goes on between you and others.

• Empathy: The ability to understand the emotional make-up of others.

• Social Skills: The ability to managing relationships and build networks.